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If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Center in accordance with our Online Return Policy.
To process a return, please follow these simple steps:
- Complete a returns request form (included in your original packaging or by downloading and printing this form).
- Mail your return to:
Hot Point Returns
165-15 Jamaica Ave
Jamaica, NY, 11432
- Hot Point does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
- Depending on the shipping method and carrier selected, your return package may take several days to reach us.
- Please allow 5-7 business days to process your return once it is received by our Distribution Center.
Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
METHOD COST TRANSIT TIME Standard $6.99 2-3 Business Days* Over $75 FREE 2-3 Business Days* Canada $6.99 5-7 Business Days* Canada Over $75 FREE 5-7 Business Days* UK $8.99 5-10 Business Days* UK Over $125 FREE 5-10 Business Days* International $15 5-10 Business Days* International Over $125 FREE 5-10 Business Days*
*Transit Time listed does not include up to 7-10 days processing time (excluding Saturdays, Sundays, and Holidays).